TUNDE OBEMBE

Directed daily delivery operations across 124 high-volume store fulfillment locations, driving 30% YoY growth in delivery penetration and enabling 3.04M additional orders, resulting in $861M in sales.

Led and developed salaried leaders, achieving 97.7% on-time delivery performance and ranking the region among national top performers.

Improved on-time delivery from 93% to 96.3% by strategically reducing dwell time and optimizing dispense execution workflows.

Boosted five-star customer ratings by 0.59% through actionable improvements derived from MyCustomer and NPS insights into availability and order accuracy.

Executed enterprise-wide fulfillment rollouts across five departments, ensuring alignment across Store Operations, Digital, and Order Management teams.

Served as technical lead for delivery launches across 200 locations, utilizing proprietary launch readiness validation tool 'Constello' to ensure all configuration dependencies were resolved prior to go-live.

Led a delivery readiness task force, cutting launch defects by 85% through daily war rooms, Slack escalations, and rigorous stakeholder accountability.

Collaborated cross-functionally with Engineering and Product teams to establish robust quality measures, significantly reducing delivery failures.

Improved last-mile performance and customer experience by proactively identifying defects and driving resolution with Regional Operations, Product, and Supply Chain teams.

Aligned eCommerce and omnichannel strategies across Store Operations, Inventory, Digital, and Supply Chain for seamless execution and enhanced customer journeys.

Spearheaded the launch and scaling of omnichannel fulfillment programs across 13 stores, increasing weekly digital revenue from $550k to $1.4M.

Drove on-time pick performance by 200 basis points, improving from 94% to 96% by streamlining data-led processes and optimizing workflows.

Led and developed 13 salaried digital coaches, resulting in the promotion of three coaches to digital operations lead roles.

Reduced nil pick by 150 bps through cross-functional collaboration, significantly boosting online availability and fill rates.

Led data-driven process improvements that enhanced delivery, pickup, site-to-store, and online grocery experiences, improving customer satisfaction.

Delivered remodels and digital expansions in seven stores on time by meticulously tracking milestones and driving execution.

Managed day-to-day operations in a 2.4M-square-foot fulfillment center, overseeing 120 associates across inbound and outbound functions.

Drove year-over-year productivity improvement of 100% in outbound processes, reducing labor needs and saving $130k annually.

Led operational readiness during automation rollouts, accelerating ramp-up to 40 units per hour and improving sort accuracy from 93% to 98%.

Applied Lean Six Sigma and 5S principles to optimize labor planning and warehouse space utilization, achieving $320k in annual savings.

Achieved six consecutive months without OSHA-recordable incidents by reinforcing safety culture and conducting daily Gemba walks.

Maintained 100% compliance during OSHA and internal audits across three consecutive quarters.

Reduced turnover by 10% by improving onboarding processes, recognition programs, and team communication strategies.

Designed and optimized warehouse layout for a new 15k-square-foot fulfillment center, redesigning business operations workflow and reducing workforce by 15%.

Revamped and rewrote comprehensive standard operating procedures for sourcing, inbound, outbound, and order fulfillment.

Developed and implemented a new labeling and numbering system, significantly improving inventory management efficiency.

Integrated a warehouse racking system compatible with diverse SKU counts and product categories, enhancing storage and retrieval processes.

Managed four shifts with 130 associates and three area managers in an 880k-square-foot DC, focusing on small parcel loading and shipping operations.

Rolled out 5S across Outbound operations, significantly improving cleanliness, space utilization, and overall efficiency.

Identified and eliminated non-value-added activities, resulting in a 12% decrease in operating expenses.

Maintained all outbound KPIs, including scan compliance, on-time departures, DPMO, load quality, throughput, and achieving zero customer misses.

Saved $354k annually by optimizing order routing through the FCs conveyance system.

Drove process improvements for air-bound orders, cutting ship dock costs by $39k.

Improved associate experience survey scores year over year by 1% through enhanced communication, optimized scheduling practices, and implemented targeted employee engagement initiatives.

Oversaw daily store operations, ensuring efficient inventory management, visual merchandising standards, and customer service excellence.

Managed team performance and development, fostering a positive work environment and contributing to overall store productivity.

Reduced year-over-year shrink in the Electronics Department by implementing improved inventory controls, comprehensive staff training, and effective loss prevention strategies, saving $50k.

Managed departmental operations, including sales performance, merchandising, and customer service, to achieve operational excellence.

Led and developed a team of associates, fostering a high-performance culture focused on sales targets and customer satisfaction.